Why is Disney Plus Not Working? 7 Troubleshooting Methods

Last updated: March 1, 2021 by Admin

How embarrassing it would be to host a big family movie night to find out that Disney Plus is not working for you. But you don’t have to worry about it because this blog is here to save you from that embarrassment. And kick start your movie night with some evergreen Disney Classics. 

Unable to connect

Apps getting crashed or corrupted is a common occurrence in major streaming sites, and Disney Plus is no stranger to these happenings like all the other major sites like Netflix, Amazon Prime, Hotstar, etc. 

At times something as small as an internet connectivity issue can be the cause of the error. A specific Disney Plus error code is listed, which makes things easier for you to revive your favorite movies and TV shows. 

If you have also encountered such issues, continue reading below and solving all your Disney Plus errors and streaming problems. 

7 Basic Troubleshooting Methods to Fix Disney+ Not Working 

Usually, the problems encountered by Disney Plus is the result of a few basic glitches linked to internet connectivity, or it’s speed. Also, the app, the web player (Chrome, Firefox) caches or the issues with Disney’s servers. 

You can follow these basic troubleshooting methods to fix Disney Plus when it’s not working for you;

  1. Restart your device on which you are using Disney Plus
  2. Restart your internet device (modem, router, etc.)
  3. Change the direction of the router antenna or the location of the device
  4. Connect your streaming device to your internet device via a wire.
  5. Update the Disney Plus app.
  6. Reinstall the Disney Plus app after clearing out the cache.
  7. Check and Update your streaming device.

While these are just a few random ways to erase the unknown problem, if a Disney Plus error code is listed, you can use that directly to get to the root and resolve it. A set of instructions are there accordingly.

Quick Workaround to Fix Disney Plus ‘Unable to Connect’ Error

Disney Plus error

Disney Plus is a relatively new and popular site with over 54+ million subscribers thanks to the Disney Bundle for contributing the part. The “Unable to connect” error is a pretty common one to encounter. 

It usually happens when the site’s traffic is extremely heavy, preventing the servers from working correctly and hence the crash. The issue resolves when the massive traffic hours pass or the server capacity increases. 

Two messages will appear on your screen indicating the error;

  • Unable to Connect
  • There seems to be an issue connecting to the Disney+ service. 

Preventing the use of Disney Plus during rush hour can be a temporary solution. Other methods can be adopted to ensure connectivity even at peak hours, so you don’t have to wait. 

  1. Log out of your account and close the site window.
  2. Re-open and Log back in. 
  3. Make sure your internet connection is functional if the issue persists. 

How to Fix “Sorry, Disney+ is not available in your region” Issue

Disney Plus geo-restriction error

You know you have a significant problem on your hand when you see the message “Sorry, Disney+ is not available in your region” on your screen. 

Disney Plus is geo-restricted in almost half the countries worldwide, majorly because it has yet to launch there. With the exception of a few like, USA, UK, Australia, CanadaNew Zealand, Germany, India, etc. And while the process is slow but steady, Disney+ will be available in Europe and Asian countries like Thailand, Singapore, and Hong Kong by 2021.

Sadly no troubleshooting or error codes will fix this, and only with the help of a VPN, you can unlock Disney Plus in your region. A VPN masks your IP address which tricks the site about your actual location. 

Our top VPN recommendation is ExpressVPN because of its exceptional streaming quality and its ability to unlock regionally blocked websites like Disney Plus quickly. 

How to Fix Disney Plus Error Codes

Something went wrong on disney plus

Apart from the common connectivity issues, another large set of errors prevents you from having a smooth experience at Disney Plus. These errors may seem vague, ranging from software and hardware issues or account and device issues. But with a little concentration and reading, you can solve them. 

When you encounter these errors, you usually view these error codes as numbers, like Disney Plus error 83, 42,73, etc. or with a small message attached to it like, “Something went wrong. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code xx).”

As mentioned above, most of the issues occur due to heavy traffic on the site, and it usually goes away if we refresh the page or reselect the movie you were going to watch. 

If the problem persists, then try to log out and then back into your account. This will likely solve the problem. 

How to Fix Other Disney+ Streaming Issues

Error message

The majority of the issues that users encounter on Disney Plus link themselves to a flawed internet connection. There are a large number of error codes that dedicate themselves to the field of a network error. 

Disney Plus requires a high-speed internet to stream smoothly; for HD content, the connection must exceed 5+ Mbps, and for 4K UHD streaming, a requirement of 25 Mbps minimum needs fulfillment. 

Error Codes dedicated to connectivity issues are 24, 29, 42, 43, and 76. Or messages like “We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code xx).” 

These codes are all linked to your internet speed and connectivity which can solve through multiple methods mentioned below;

  • Through internet speed test sites, find out the average speed of your internet when the error persists on the same device.
  • Try relocating your wifi router for better internet signals.
  • Remove sources that may alter your wireless network’s strength, like microwave, phone, cordless, etc.
  • Disable any other device temporarily that may use up alot of the bandwidth. 
  • Switch to a wired Ethernet connection if possible.
  • Shut everything down for a minute, your internet, device, wifi router, etc. and restart.

Try to rule out all the problems from your end first, if despite everything the issue remains, then contact the Disney helpline as the issue may be from their end. 


Why is Disney plus not working?

There can be a lot of reasons and errors behind this issue, and most of them can link to a slow internet connection or other account-related errors that can solve through reconnection or logging back in. 

How do I fix my Disney plus?

Try to update your Disney Plus app; if the issue remains, reinstall the app and log in again. Try to use a different device or just restart your wi-fi connection. 

Why is Disney plus not working black screen?

A hard reset or a glitch can cause a black screen. Delete and reinstall the app on your device and also clear cache.

Why can’t I get Disney plus on my smart TV?

Disney+ is available on all dominant smart TV or android based TVs. But if somehow you are not able to download the built-in app, then you need to upgrade your device by contacting the manufacturer. An alternate method like Chromecast, Roku, firestick, is also a solution for this.

Wrapping it up!

Disney Plus is still new, and these issues are usual in occurrence. But it is working to counter the minor problems as they board thousands of new subscribers daily. 


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